Shipping policy

We are not liable by all items shipped by us or responsible by delays but we try to ship within 48 hour (working hour) when the orders are placed.  We can’t control the weather and/or the shipping companies. We are not responsible for any lost or damage item due to courier mishandling. We are not responsible for any confiscate due to customs malaysia.

Information Memorandum Disclaimer :

Please note that all orders shipped via courier services, including Lalamove, Grab Express, or any third-party pickup or express delivery service, are not eligible for returns or refunds.

Salt & Pod Malaysia is not liable for any of the following circumstances:

1. Delivery delays

2. Damaged parcels

3. Lost parcels

4. Parcel confiscation

5. Returned parcels

Should any of the above situations occur, kindly reach out to our support team at saltnpodmalaysia@gmail.com.

While we are unable to assume responsibility, we will do our best to provide shipping details to assist you in liaising with the relevant courier or authority